Kellyco has been selling metal detectors for over 50 years and has the world’s largest selection of modern metal detectors. Read hundreds of Kellyco customer comments, compliments, and complaints from around the world.
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Independent Customer Feedback!
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White's Treasure Stories!
Since Purchasing my Detector 3 weeks ago. I've been to the Beach on the Treasure Coast 4 Times. the Only thing that I've found on the Beach was a pair of Sunclasses made by Ralph Lauren. Expensive I suspose.
However, two block down the street from my home address is a small park that has been there since the Mid 70's. It has a playground for kids with Swings and Slides plus a covered pavillion with a grill. I guess over the years many people have been the this park and dropped coins plus other things. The photo below is what I been able to detect with my new M6 on 4 Outtings now at the park.
The Hair piece and the eagle at the top of the photo is silver. The hairpiece has 3 black onyx stones down the middle and of course its design is a butterfly. The rest of the coins were found around the pavillion and the playground area at the park. I've found nothing extremely valuable at this time but how knows what the next beep will bring. Thanks for the service.
Customer Comments, Compliments, and Complaints
Our Customer Comments come from a number of different verified sources such as emails*, faxes*, and the customer satisfaction form included with each order shipped. It asks customers to rate us in 4 categories:
Was the telephone representative courteous, helpful, and knowledgeable? Kellyco's Average Rating: (4.812)
Was the salesman or technical support staff able to handle your questions or problems? Kellyco's Average Rating: (4.787)
Was the delivery made on time? Kellyco's Average Rating: (4.738)
How would you rate your overall experience in dealing with Kellyco. Kellyco's Average Rating: (4.765)
Recently we added: Would you buy from Kellyco again? Yes No
Recently we added: The date we responded to comments.
* Comments without stars are from unsolicited emails, letters, warranty cards, etc.
Kellyco Customer Comments
Minelab and Kellyco Take Care of Their CustomersMinelab,
I am writing to you as a first time customer. On 12-17-09, I ordered an Excalibur 2 with the 10" coil from Kellyco. I received the detector on 12-23-09, but they had sent me the 8" coil, so i had to send it back. I was then notified that they ere out of stock. I had called Kellyco numerous times to inquire about my detector but was told they were on back order. On another call I had a very helpful and concerned employee of Kellyco advise me that she would contact Minelab directly to see if you had one Excalibur that you could send directly to me. I did not expect to here back from them, but was surprised when I was told that you people at Minelab would send the detector directly to me. Days later it arrived and I was excited to put it together and try it out. Much to my surprise there was no adapter in the box for the battery charger. I notified Kellyco and they advised they would contact Minelab. I thought this will be a long drawn out event. Two days later the part was at my door. I would like to thank you for being a first rate company with state of the art detectors and a first rate company who cares about their customers. After seeing this type of service i will be along time customer. Customer service means a lot to me and a number of companies lack it, but not Minelab or Kellyco.
Thank you
Reponse From Kellyco on 02/04/10, Hello Donald!
Thank you for taking the time to write to us. We enjoy hearing from our Minelab Family members! We consider all of our customers part of our family. Enjoy your Excalibur and send us pictures and your stories. We don\'t want this to be the last time we hear from you. As a token of our appreciation for taking the time to write to us, please send us a shipping address for a complementary \"gift\" from us to you.
I have copied Kellyco on your letter, I know they would love hearing positive feedback from their customers
Happy hunting!
Thank you and have a good day!
-Minelab Metal Detectors
Donald
A Fun Experience!I am one happy customer. Thank you Kellyco for providing me with the tools to research and compare various metal detectors. Thank you Kellyco for making purchasing a metal detector a fun experience. My Garrett Infinium rocks, on land and in water. Thank you!
Customer Rating: Pedro Remon
Would you buy from Kellyco again? Yes! Keep it upDon't change anything! Keep doing just what you are doing. If it's not broken, don't try to fix it.
Customer Rating: Dennis Patton
Would you buy from Kellyco again? Yes! Always ask for RaulThis is my second purchase with you. I always ask for Raul. He knows his business and he is easy to work with. Thanks Kellyco!
Customer Rating: Lonnie & Vicki Barbour
Would you buy from Kellyco again? Yes! Great Service!How can you improve something that needs nothing? Great service!
Since Purchasing my Detector 3 weeks ago. I've been to the Beach on the Treasure Coast 4 Times. the Only thing that I've found on the Beach was a pair of Sunclasses made by Ralph Lauren. Expensive I suspose.
(4.812)
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